Jubilee Life Insurance partners with Ozoned Digital to enhance digital customer experience

Jubilee Life Insurance, Pakistan’s largest private insurance provider, has entered an agreement with Ozoned Digital to innovate their digital customer experience. With this partnership, Jubilee Life Insurance will introduce multiple digital interfaces to service their customers. The overall experience will be enhanced by allowing customers to undertake all their insurance requirements through a single interface.

This partnership is in line with Jubilee Life’s objectives of providing ease of access and convenience to customers through a one-stop solution, enabled by digitization. In 2019-20, the number of internet users in Pakistan increased by 11 million, thus creating a further need for enhancing the digital eco-system already functioning across industries, especially the service industry.

“Pakistan’s internet penetration is 35%, with annual growth in internet users being calculated at 17%. The rate at which Pakistan is digitizing has been phenomenal and this growth is expected to continue as people have witnessed the convenience it brings to their daily lives. Digital technologies are transforming how insurance companies engage with customers and Jubilee Life intends to lead this change of enhancing customer relationships through mass-scale digitization.” stated Mr. Javed Ahmed, MD & CEO, Jubilee Insurance Company Limited.

“The insurance industry is entering into an era of customer convenience, transparency, and value addition, using disruptive digital technologies. Ozoned Digital envisions leading the digitization of the insurance industry by providing an end-to-end digital ecosystem.” Mr. Nomaan Bin Bashir, CEO Ozoned Digital Ltd. Pakistan commented.

Jubilee Insurance is a global brand of the Aga Khan Fund for Economic Development (AKFED) that offers diverse insurance solutions (life, health, and general) in the Asian and East African markets. Jubilee Life in Pakistan offers a uniquely designed range of life and health insurance plans, catering to various customer segments and needs. These include retirement, child education, marriage, saving & protection, wealth accumulation, life insurance plans for women, rural insurance plans, and life & health insurance solutions for the less privileged of our country.

Ozoned Digital is an InsurTech start-up, utilizing a mix of new technologies and disruptive business models to create efficiencies, value additions, and customer satisfaction in the insurance industry. Ozoned Digital is developing alternative distribution opportunities through B2B and B2B2C relationships. Ozoned offers a scalable InsurTech platform with a focus on enhancing customer experience through the introduction of multiple digital interfaces providing the customer end-to-end service experience – all in one place.