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SSGC Introduces Charges for Conical Baffle Installation Services

Consumers within its 3.2 million-strong network have been billed an extra Rs2,085, categorized as “conical baffle” charges.

The Sui Southern Gas Company (SSGC) has begun charging consumers Rs2,085 for the installation of conical baffles as part of its geyser safety campaign.

This unexpected fee has caused concern among many customers, particularly those without geysers, as the charges were imposed before any installation took place.

In response to the backlash, the Oil and Gas Regulatory Authority (OGRA) clarified that the baffle installation is intended to improve safety and lower gas consumption.

OGRA encouraged affected customers to file complaints with SSGC or visit the Customer Facilitation Centers (CFC).

This initiative, part of the government’s energy conservation efforts, is projected to help consumers save up to 25% on their gas bills.

SSGC has also initiated a public awareness campaign to emphasize the advantages of conical baffles, which were made mandatory after an energy conservation meeting led by the Prime Minister.

SSGC executing the mandatory installation of conical baffles in geysers

SSGC is implementing the mandatory installation of conical baffles in gas geysers, per the Oil and Gas Regulatory Authority (OGRA) directives. These baffles are designed to optimize gas consumption, offering up to 45% savings in usage and reducing gas bills by up to 25%.

For seamless installation in its franchise areas of Karachi and Hyderabad, SSGC has partnered with Friends Enterprises, a reliable contractor. Their representatives, carrying ID cards and authorization letters, will visit customers’ homes for surveys and installations.

To make the process affordable, SSGC offers a payment plan where the installation cost is divided into 12 equal installments, billed through the monthly gas bill. Two sizes of conical baffles are available for customers: 48 inches for large geysers and 36 inches for medium-sized geysers.

Customers can contact SSGC’s 24/7 customer care helpline at 1199 for further information or inquiries or visit www.ssgc.com.pk/conicalbaffle.

Saman Siddiqui

I am a freelance journalist with a Master’s Degree in Mass Communication and an MS in Peace and Conflict Studies. Since 2006, I have been involved in various capacities within the electronic media industry. At OyeYeah, I cover diverse genres ranging from journalism and fiction to fashion, including reviews and fact-finding reports.

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