PTA introduces new online system to block lost and stolen mobile phones

The Pakistan Telecommunication Authority (PTA) introduces a new online system to block lost and stolen mobile phones

The newly launched system is titled ‘Lost & Stolen Device System (LSDS).

It will provide ease and facilitation to the users who want to get a mobile phone blocked in case it has been stolen, snatched, or lost.

“Complainants can easily file a request with PTA for blocking the IMEI of such handset to prevent it from potential misuse,” the PTA spokesperson said in a statement.

The stolen mobile phone, under the new system, will be blocked within 24 hours of reporting after necessary verification.

“LSDS is an automated system and integrated with PTA’s Device Identification, Registration and Blocking System (#DIRBS). The stolen mobile phone will be blocked within 24 hours of reporting after necessary verification,” it said.


Users can lodge a blocking request with PTA through PTA’s online Complaint Management System (CMS) available at For more information/query, users may contact PTA Consumer Support Center toll-free num: 0800-55055 (9:00 AM to 9:00 PM 7 days a week).
The complainant will receive a complaint reference number upon successful registration of the blocking request.
If the phone has been recovered, the complainant will have to follow the same procedure for unblocking through CMS and mention their complaint reference number along with other mandatory detail that was given to them earlier for blocking of mobile phone, PTA notifies.
The user will receive an SMS on the registered number once the mobile phone is unblocked.

“Currently stolen, snatched, and lost mobile phones can be blocked or unblocked by calling PTA’s toll-free no 0800-25625, email to [email protected], or through CPLC, Karachi. After the launch of the new system, these mediums will not be available for blocking or unblocking of phones,” the regulatory body said.

Saman Siddiqui

Saman Siddiqui, A freelance journalist with a Master’s Degree in Mass Communication and MS in Peace and Conflict Studies. Associated with the media industry since 2006. Experience in various capacities including Program Host, Researcher, News Producer, Documentary Making, Voice Over, Content Writing Copy Editing, and Blogging, and currently associated with OyeYeah since 2018, working as an Editor.

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